Frequently Asked Questions

Q: Which destinations do you serve?

We serve many popular destinations across Turkey including Antalya, Mugla, Izmir, Istanbul, Cappadocia, and the Aegean and Mediterranean coasts. We also offer international tour options.

Q: How can I make a reservation?

You can easily make an online reservation by selecting your desired hotel or tour, choosing dates and number of guests. You can also get support from our 24/7 phone line.

Q: How can I view my reservation?

You can view all your active and past reservations from the "My Reservations" section after logging into your account.

Q: What payment methods do you accept?

We accept credit cards (Visa, MasterCard, American Express), bank transfers, and online payment methods. All payments are secured with 256-bit SSL encryption.

Q: Are installment options available?

Yes! You can take advantage of 2, 3, 6, and 9 installment options with credit cards from our partner banks.

Q: What is your free cancellation policy?

We offer free cancellation up to 48 hours before check-in for most hotel and tour bookings. Detailed cancellation terms are listed on each product page.

Q: How long does a refund take?

After cancellation is confirmed, the refund is reflected to your credit card within 5-10 business days.

Q: What do tour programs include?

Our tour programs include accommodation, transportation, guide services, and specified meals. Museum entrance fees and extra activities are specified in the tour details.

Q: Is there a minimum number of people for day trips?

Our day trips require a minimum of 2 people. However, this number may vary for some special tours.

Everything you need to know about planning your holiday

12 questions found

What is TatilTour.com?

TatilTour.com is Turkey's leading online holiday and tour booking platform. You can easily plan your dream vacation with hotels, cultural tours, day trips, and special campaigns.

Which destinations do you serve?

How can I make a reservation?

How can I view my reservation?

What payment methods do you accept?

Are installment options available?

What is your free cancellation policy?

How long does a refund take?

What do tour programs include?

Is there a minimum number of people for day trips?

What are check-in and check-out times?

What does the hotel star rating mean?

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